Return and Refund Policy

Each product we create is uniquely handmade by our prolific artisans, who put loads of effort into honing each piece. As robust as this process is, there are bound to be certain variations in the finished product's colour, size, and shape. Such unique and identifying traits will not be considered a defect and will not be eligible for return or replacement. 

However, sometimes our products might have genuine faults and defects. Under such circumstances, we will take full responsibility for our fault and compensate for our mistakes in the best way possible. We will exchange your product with a replacement or similar product with the equivalent value. 

Your purchase is eligible for return or replacement only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website, or the wrong product is delivered.
  • If the product you receive has a genuine quality or manufacturing defect or damage.

Under unforsaken circumstances, if we cannot replace the product, we will refund you the full amount within 7-10 working days after picking up the defective product. However, if the transaction has been made by COD (Cash on Delivery), we will only be able to reimburse you with a credit coupon of equivalent value. 

If you find that your complaint meets these criteria above, please send us an email at support@sowpeace.in or whatsapp us on 8367765675 within five days of delivery with the following information: 

  1. Order number
  2. Delivery address 
  3. A brief reason for the return
  4. A video or photo of the product while unboxing if you claim to have received a damaged product. 

 Unfortunately, we will not accept return or replacement requests after five days of the delivery. 

Our Belief

Restoring the exquisite charm of artisanal goods

We believe in preserving the rich cultural heritage of the country by providing a platform that celebrates and empowers our talented artisans. In a world where modernity often overshadows the beauty of tradition, we are dedicated to shining a spotlight on the exceptional artistry that our Indian artisans possess.

Our Purpose

Honouring Traditions, Enabling Growth

Our brand was born out of a passionate ambition to create a level playing field for Indian artisans in the highly competitive home and decor market. While the recent wave of art may have monopolized the industry, we are here to remind the world of the incredible potential that our artisans carry. Each artifact they create reflects not just their skill but also embodies the essence of our culture.

Our Commitment to Quality

  • Quality is our priority

  • A rigorous selection process

  • Not just products, the whole experience

Connecting artisans to the world

We strive to bridge the gap between traditional artistry and the global market. Our platform serves as a hub where every artisan in our country can showcase their masterpieces to the world. We are committed to giving these talented creators the recognition they deserve and helping them reach a wider audience.

We strongly believe that empowering artisans is not just about providing them with a marketplace; it's also about fostering an environment where their creativity can flourish. By collaborating with Sowpeace, artisans gain access to resources, support, and mentorship that enable them to enhance their skills and preserve our cultural heritage for generations to come.

Explore through a wide variety of intricate craft forms

Explore the origins and the process behind these incredible traditional art forms of the country.

OUR CRAFTS